Blog Post

UCaaS - What is all the fuss about?

Simplify IT • 9 February 2021

Unify all your communication methods with Simplify IT

In recent years, a new game-changing communications trend has been growing and revolutionising business: Unified Communications as a Service (UCaaS).

So what's all the fuss about and what could it mean for you if you haven't already considered its impact?

O.K, lets break it down for you. Let's start with what UCaaS actually is.

Unified Communications (UC): This basically means centralising all the different disparate communications technologies that you use into a single convenient platform.

Some organisations still prefer to keep their Unified Communications hardware on premises, while others prefer to make use of cloud-based or hybrid methods.

With UCaaS, you no longer have to use separate hardware and software for voice calls, video conferences, messaging, and any other communication method you can imagine. Instead, users can access all of these services over a simple, user-friendly portal.

UCaaS systems can be accessed securely from just about any location in the world. It therefore makes sense that UCaaS is great for businesses with multiple branch locations or teams of remote workers. Who doesn't have remote staff right now? And this will be the case even after the dreaded Covid 19.

If you think your business is too small or too established to change to UCaas, don't forget that UCaaS is commonly used by businesses of all sizes, from SME's to the largest enterprises. What's more you more than likely already have one foot in the door. Do you use Microsoft Teams? RingCentral? Webex? Don't just dip your toe in, go for it!

Significantly Reduced Costs

OK let's talk money. How about them bills? UCaaS is a brilliant way to significantly reduce your monthly telecommunications expenses. If you're a business that uses PBX systems for instance, you make big savings as well as increasing ease and capability.

UCaaS makes best use of VoIP, and Simplify IT offer flexible pricing options to suit your needs, low upfront cost plans, and the ability to pool phone resources across multiple locations. Compared to traditional PBX phones, UCaaS is also far more cost-efficient since it is delivered over the internet. Ditch the PBX and switch to vPBX. Save money, and give your remote or office-based staff the communications power and convenience they need.

Flexible Scalability

Another reason to use UCaaS is that it makes it much easier to scale your communications. Users can be easily (and as we've already discussed, cost-effectively) added or removed as needed without having to physically install or remove phone lines. UCaaS is an ideal option for new businesses and startups because they tend to experience rapid growth. With a UCaaS system in place, you won’t need to rip up and replace infrastructure to scale.

Assured Performance

With UCaaS, you can rest assured that all calls will typically be of high quality. This is absolutely vital and crucial in today’s customer-centric and partner-centric markets. You want a reliable service with great performance and a powerful suite of tools and apps and that's what we can offer and guarantee you.

Your business will receive an SLA-backed service guarantee, along with seamless failover and disaster recovery support. UCaaS can also be paired with SD-WAN, for improved visibility and control across a global WAN. Managers can use SD-WAN to control bandwidth allocation, resulting in higher performing communications.

As we partner with the best in the world, we can set up or assist with this as you wish, as part of our UCaaS offering to you. The best off the shelf options, hot-rodded to your exact specifications with the know how only Simplify IT can pool together. The result is you get the Unified Communications infrastructure you always dreamed of and maybe never knew was even possible.

Enhanced Security

By centralising and consolidating your communications channels, you will reduce the number of endpoints that your employees use on a daily basis and of course - endpoints are potential threat vectors. For example, your employees won’t have to use third party video and messaging services (which typically lead to data silos). UCaaS will grant IT more visibility and control over enterprise communications. This in turn can help reduce the threat of a data breach or cybersecurity incident.

Simplify IT can design and deploy your UCaaS with the perfect security solutions to suit your needs. We partner with the best security vendors in the business to have a range of the best solutions available. We can incorporate your preference, or if you prefer, advise on the best solutions from our portfolios.

In short, you will enjoy enhanced security, to go with your enhanced performance and cost efficiency.

Superpowered Productivity

Another major reason why so many businesses are turning to UCaaS is because it delivers seriously enhanced productivity.

As UCaaS keeps your staff locked into one application, instead of having to move between different screens and devices, they can remain more engaged this way, and avoid getting distracted throughout the workday. Why would you use several tools when one does the job perfectly? An example of this is using Microsoft Teams. Now, while many businesses are already using Teams every day for internal communication, many don't realise it can replace your physical phone system so you can make externals calls, have call plans, enhanced call analytics and conferencing options (beyond what Microsoft offer).

We don't just offer something like MS Teams, we offer MS Teams on steroids, with enhanced capability using blended technology to really make your UC sing. Simplify IT can pull this together for you in this way like no other. Your MS Teams, for your business communication needs.

UCaaS improves teamwork and collaboration, moving projects along faster to completion. Employees can easily communicate over text, video, or chat, eliminating the need to physically meet or interrupt other staff. UCaaS also offers presence indicators, alerting employees when other team members are available to connect.

So now you hopefully know what UCaaS is and what it could mean for your business. With UCaaS from Simplify IT your workforce will be secure, more connected, more efficient and productive and you could make big savings too. What's not to like?

Your first step is to get in touch. There's no obligation, all we'll give you is the facts and discuss your options. Then it's up to you.

Fill in the form below and we'll be in touch.