When you need super heroic support in your time of direst IT needs, we're here for you 24/7. And with our Support Points, you'll have the currency that will keep you in action through thick and thin, no matter what. 

Why Simplify IT Support Points

• Granular (hourly) call-off of tokens.
• Daily bundles for on-site assistance.
• Bound to a Service Level Agreement.
• Priority access to professional services.
• Multi-vendor and multi-use - not tied to a specific serial number.
• Purchase the amount for your budget.
• Use them as and when you need IT support.
• Get the best support available 24/7 through our Support Help Desk.
• Lower fee per hour than ad-hoc support. 
• The more you buy, the less they cost.

Contract Duration

All contracts are valid for 12 months from date of purchase or until all points are consumed, whichever is the sooner. If required additional points in the year can be purchased at the same rate as the initial contract.

Your Support Points cover:

• NetApp
• Cisco UCS
• Cisco Networking
• Cisco Meraki
• VMware
• HPE
• Microsoft environments
• Linux
• Citrix
• Azure / AWS Cloud
• Others

The points can be used for all other products in your estate - including software support, although any cases logged outside of core competencies will be delivered on reasonable endeavour support.

Hours

The contract is based on support during normal business hours. Monday through Friday, between 08:00 a.m. to 18:00 p.m. UK local time. Designated local holidays are not considered Business Days.

Out of hours cover can be arranged for the

contract term for an additional cost.

Points Conversion

If you require an engineer to attend site you can swap your support points at a rate of 7 points per day during normal business hours. This is bookable by pre-arrangement and subject to engineer availability.

24/7 Support Desk

Simplify IT operate a dedicated 24/7 Support Desk to meet our customers needs.

This can be for one technology, or an end to end solution.

Whatever your technical support needs, we have a tailored solution to help.

If you would like to discuss how you can get set up with your own Support Points contract, please fill in the form below and we'll get straight back to you.

Simplify IT Premium Support

Simplify IT are NetApp Authorised Support Partners (ASP) providing level 1 and 2 telephone support instead of NetApp, with the rights to software updates. 

We purchase spares and onsite engineering from NetApp and as such, this is the same service. The main difference is that when you initially raise the call, we have level 3 consultants manning our support desk and we fix things in minutes.

Simplify IT provide support with the following services:

• Target Response Objective for Remote Technical Support
• Replacement Parts Delivery Target Response Objective
• Replacement Parts Installation
• Software Support Plan
• Extended Warranty Hardware Support

In addition to our Gold level partnership status we are also:

• Professional Services Certified
• Support Services Certified
• Cloud Services Certified

Hewlett Packard Enterprise Support 

Simplify IT are a certified partner

We are fully prepared to support HPE’s exciting new as-a-service range of products - Greenlake

We can support you with a fully managed solution or help you manage as much as you feel able to do. 

We also fully support HPEs high end compute and storage solutions.

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Microsoft Environments

• Hyper V
• Windows server upgrades to 2019
• Microsoft Clustering
• SQL design and tuning
• Exchange, design & tuning
• Active Directory design, deployment and support
• Microsoft 365
• Weekly statements provided
• Quarterly performance reviews included
  
  

Proactive Services

• Health Checks
• Chalk & Talk Days
• Technical Architect Services
• Strategy Workshops
• Training - NetApp, Cisco & more. Bespoke Consultancy
• Wireless Services
• Patch Management / Change Management
• End of Life Upgrades
• Backfill Resources
• Active Directory Design
• Loan Equipment
• Data Centre Moves
  

Technology Stacks Included

• Microsoft on Premise - Microsoft Cloud, End of Life Products
• VMware - full product portfolio
• Cisco - routing, switching UCS.
• NetApp - full portfolio
• AWS
• Citrix
• Veeam
• HPE
• Security Firewalls
  

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Software Support 

Simplify IT provide software support for all the major software vendors, which entitles customers to the rights to software updates / upgrades.

This will also allow customers the ability to log software queries with the vendors.

In addition, some of the vendors will also provide telephone software assistance for their applications.

Simplify IT offer software support for:

• VMware - Including: SRM, VSAN, VMware Cloud, NSX
• Veeam
• Prolion
• Cisco Security Software portfolio - Including: Duo, Umbrella, Amp and more
• Cisco ACI & DNA
• Proofpoint
• Microsoft environments
• Linux
• Citrix
• Azure / AWS Cloud
• Others

In summary, we provide full software support for any hardware we offer.

Cloud Software

Simplify IT offer a self service portal to the two main cloud providers, AWS and Azure.

What are the benefits?

• Monthly billing on 30 day payment terms
• Billing in GBP (£)
• Detailed usage reports allowing easier cross charge per department 
• Cost optimisation, ensuring customers are not paying for unused or oversized services
  

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Superpowered Support from Simplify IT

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