Servers and desktop endpoints will be kept secure and up to date by automating patching for Windows, Mac, and Linux operating systems as well as thousands of common Microsoft NuGet integrated business applications.

Monitoring of endpoint health, performance, hardware, and software data. The service is configured to automatically raise a ticket in Simplify IT’s ITSM toolset should thresholds be passed. For example, high memory usage for extended periods of time, low disk space or known Common Vulnerabilities and Exposures (CVE) on or above level 7.

The service will allow Simplify IT support staff to efficiently gain access to endpoints to perform remote operations, this can be by concentually remotely controlling an endpoint or by performing invisible remote tasks to optimise or fix issues.

Patch compliance reports will be generated and sent to designated customer contacts on a weekly basis. Asset reporting for hardware or software inventory can be generated on request.